iOFFICE: Survey Finds Employee Experience Is Driving IT Investment

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IT and workplace decision makers are prioritizing technology solutions that enhance employee experience and engagement despite ongoing budget constraints, according to new research from Teem by iOFFICE.

The “State of Technology in the Workplace” report, which summarizes survey responses from 300 US IT professionals, HR managers, and workplace experience leaders, found that two Out of three respondents see creating a positive experience for employees (69%) and helping employees stay productive (62%) as the main drivers of technology. Additionally, nearly half (42%) reported that they are considering existing or emerging technology to support employee engagement.

The pandemic has drawn attention to glaring gaps in the workplace experience infrastructure, prompting many organizations to accelerate related initiatives and investments. However, 42% of those surveyed cited cost as a barrier to implementing new technology in the workplace, while 16% reported a lack of acceptance within their organizations.

Managing an agile work environment, reconfiguring workspaces, and staying on budget were the top goals cited for evaluating new systems. Above all, companies indicated that their main criteria for investing in new technology is that it is easy to use.

Unsurprisingly, more than one in three leaders also cited support for remote / on-site work (71%) and communicating important information to employees (70%) as the top drivers of technology investment in work place. Other drivers favored by half of the participants included improving employee collaboration and productivity, adjusting spaces to ensure physical distancing, and managing outside visitors.

Leaders in the workplace also want new solutions that are easy to configure and manage. Solutions that require extensive IT hardware, don’t integrate well with existing technology, or are difficult to scale can quickly become cumbersome within a growing organization.

When asked what they would most like to change about their existing technology, 30% said they wish it was easier for their people to use. Another 30% wanted better integration with existing software.

The most common issues that emerged as a result of the pandemic included network connectivity issues, maintaining employee health and meeting their needs, onboarding new employees, and understaffing.

Chad Smith, Vice President of Product Strategy at iOFFICE, said: “At such a challenging time, IT leaders continue to face budget constraints, but are uniquely positioned to lead their organizations into the future with productivity-enhancing technology solutions. and collaboration. Knowing the specific challenges they face right now has allowed us to share new recommendations to help workplace and IT leaders assess workplace technology, justify costs, and demonstrate return on investment. “

Read the full report by iOFFICE.


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